RTIC Outdoors Reviews

I bought three 40can soft coolers. two as gifts and one for personal use. Also purchased two large ice packs and two small. Used cooler for first time today 7/29/2022 and am very disappointed. Took to grocery store and used to bring home frozen food. Total time items were in cooler with ice packs was 1 1/2 hours. Eerything thawed out. Does not perform as advertised. I spent over $400 for these coolers.

I preordered an ultralight cooler in hopes it would be as good as my other RTIC coolers. Well when I finally got it, it was the end of the season so I put it in my laundry room & there it sat until I went to use it. After a few months of use, I noticed the lid wasn’t holding up like the older coolers I had from them so when I reached out to order a replacement, they said they didn’t sell them & I had to replace the entire cooler since it was past the warranty date. Which I knew it was past that date & just wanted to order the lid & replace it myself. Mind you that over the years, I’ve had a lot of coolers & every one of them has replacement lids available if it’s a model they still sell & carry. This cooler was not abused & I know some won’t believe that, but it wasn’t! My older coolers from them, now those have been used abused over the years & are still working & holding up flawlessly & that’s why I preordered this style. So when I reached out to order a part to fix this I was dumbfounded that one, they kept emphasizing it was past the warranty date, which I already knew & two, they basically said I had to order a new one if I wanted a functional lid that worked as intended since mine was past the warranty date. So from the entire conversation with one of their staff members, all I got out of the conversation was if a cooler is past the warranty date, you’re out of luck & have to order a new one if something like the lid breaks. Again, I have several other coolers I’ve replaced the lids on & have never been told buy a new cooler. As long as they still made & sold the model I had, they would help me out.

I have never experienced anything like these people in my life. They never ship ... but still take your money. They tell lie after lie, and are beyond rude! I wish I had read up on them more before I ordered. They need to close up shop and go away.

Ordered received delivery date and then issues,
Item not delivered on date it stated but the next day with excuses .
Plus they advertise lite weight and it’s not lite weight empty much less when filled , so don’t waste your money.
Customer service is not worthy of the name.

They only post positive reviews and admitted to that. The cooler I purchased leaks terribly after the 2nd use. They will not replace or refund my money after a little over a month. Do not buy. Wish I would have researched RTIC before investing in garbage. They have an F with the BBB and they honestly don't care about the quality of their products at all or their customers.

Horrible company!!!!!!! i have 8 tumblers 2-20oz then 4-30oz and 2-40oz on my 40oz the gaskets broke okay not a problem there 1.5 years old WAS I WRONG RTICdoes NOTsell replacement gaskets for the 40oz. the 30oz gaskets are $5.99 for 5 according to customer service i must buy the lids at $4.50 each and even better they are discontinuing the 40oz so parts WILL NO LONGER BE AVAILABLE ANY LONGER ANYWAY SO I WOULD SAY THAT RTIC DOES NOT CARE ABOUT THERE CUSTOMERS ONCE THEY HAVE YOUR MONEY I SAY BUY YETI

Bought the soft pack thirty cooler. Zipper broke after 10 days of use. Worse customer service ever! Caveat Emptor! Buyer Beware!

Soft cooler zipper broke after month of purchase!! Their product lacks, customer service is worse. Will never buy any of RTIC products.

Reviews less than 3 stars are either not posted on their website, or they are unsearchable. Sketchy.

Great 65 qt hard cooler, only issue is why they didn’t install standard hose threads on Drain Plug? Makes it impossible to drain & change water without a heavy move. If they would have put a standard hose thread it would have made life easier to adapt an extension hose with a shut off valve to run to a drain port on boats, instead of flooding my cockpit with water!