I preordered an ultralight cooler in…
I preordered an ultralight cooler in hopes it would be as good as my other RTIC coolers. Well when I finally got it, it was the end of the season so I put it in my laundry room & there it sat until I went to use it. After a few months of use, I noticed the lid wasn’t holding up like the older coolers I had from them so when I reached out to order a replacement, they said they didn’t sell them & I had to replace the entire cooler since it was past the warranty date. Which I knew it was past that date & just wanted to order the lid & replace it myself. Mind you that over the years, I’ve had a lot of coolers & every one of them has replacement lids available if it’s a model they still sell & carry. This cooler was not abused & I know some won’t believe that, but it wasn’t! My older coolers from them, now those have been used abused over the years & are still working & holding up flawlessly & that’s why I preordered this style. So when I reached out to order a part to fix this I was dumbfounded that one, they kept emphasizing it was past the warranty date, which I already knew & two, they basically said I had to order a new one if I wanted a functional lid that worked as intended since mine was past the warranty date. So from the entire conversation with one of their staff members, all I got out of the conversation was if a cooler is past the warranty date, you’re out of luck & have to order a new one if something like the lid breaks. Again, I have several other coolers I’ve replaced the lids on & have never been told buy a new cooler. As long as they still made & sold the model I had, they would help me out.